In the modern day, providing excellent customer service is crucial for the success of your Shopify store.
Whilst having an email, contact form, phone number, or even social media support accounts are great ways to open up communication between you and your customers, people want things even faster and with fewer clicks.
That's where Shopify live chat apps come in. Live chat apps allow your customers to contact you instantly without having to leave your website (i.e. increasing conversions).
But not all Shopify live chat apps are the same and, in this article, we'll show you the best live chat apps currently on the market.
What is a Shopify live chat app?
A Shopify live chat app is a software that enables real-time communication between you and your customers. It allows potential customers to engage with your store instantly and get answers to their questions, get assistance and insights, and ultimately make a purchasing decision.
Why you need a live chat app for Shopify
Having a live chat app for your Shopify store offers numerous benefits. Firstly, it provides immediate support, allowing customers to get quick answers to their questions, resulting in higher customer satisfaction and increased sales. Secondly, it enables you to rapidly engage with customers, providing personalized recommendations and guiding them through the buying process. Lastly, a live chat app helps build trust and credibility, as customers feel more confident knowing that they can easily reach out to you (and that you're real) rather than having to send an email to firstname.lastname@example.org.
What makes a Shopify live chat app the best?
When choosing the best live chat app for your Shopify store, several factors should be considered. These include ease of use, customization options, mobile responsiveness, reporting and analytics, chatbot functionality, customer support features, and pricing. Taking these factors into consideration, we've suggested 5 Shopify live chat apps that can take your customer service to the next level.
5 best Shopify live chat apps (in no particular order)
Zendesk's live chat software provides an exceptional Shopify live chat experience for online businesses. With Zendesk, you can elevate your customer experience by offering personalized service while boosting your customer service reps productivity with time-saving automations, intelligent chatbots, and more.
One of the key advantages of Zendesk is its real-time messaging functionality, enabling seamless communication between you and your customers. Zendesk simplifies your team's workflow by centralizing all customer interactions and data in a single location, making important information readily available during live chats.
- Free trial: 14 Days
- Suite Team: $49/month
- Suite Growth: $79/month
- Suite Professional: $99/month
When's best to use Zendesk?
Zendesk is an excellent choice for larger e-commerce businesses that require a comprehensive customer support solution.
Tidio's live chat app for Shopify allows you to streamline communication and efficiently address customer inquiries. Tidio offers a user-friendly solution that simplifies customer support processes, with a range of notable features such as the visual chatbot editor, automated responses, and flexible pricing.
Tidio positions itself as a dedicated live chat and chatbot app that enables real-time conversations and personalized shopping experiences. Its features include sending personalized messages to repeat customers, utilizing automated chatbots to gather customer information and drive sales through product recommendations, and delivering round-the-clock customer support.
- Free trial: 7 Days
- Communicator Plan: $19/month
- Chatbots Plan: $49/month
When's best to use Tidio?
Tidio is an excellent choice for small to medium-sized businesses that value simplicity and customization options.
JivoChat takes a proactive approach by initiating conversations with every visitor on your website through a chat widget that presents a relevant question. This allows you to inform visitors about current discounts or offer assistance right from the start, setting the stage for engaging interactions and potential conversions.
The Shopify live chat app offered by JivoChat stands out for its user-friendly interface for both you and your customers. JivoChat boasts real-time visitor monitoring and start trigger features, which allow you to identify which products buyers are considering, so you can initiate well-timed nudges to facilitate the decision-making process.
- Free trial: 14 Days
- Professional: $19/month
When's best to use JivoChat?
JivoChat is suitable for businesses looking for an affordable option to handle customer service proactively and value features like customer message previews.
Re:amaze offers a robust live chat feature alongside a comprehensive help desk system that seamlessly integrates service channels, customer data, ticketing systems, and more, enabling businesses to deliver faster and superior service to their customers.
Re:amaze positions itself as an all-in-one customer service and chatbot engagement platform. It integrates with Shopify, granting instant access to order data. Within the live chat support conversations, you can conveniently edit or create orders, process refunds and cancellations, and update customer and order information.
- Free trial: 14 Days
- Basic: $29/month
- Pro: $49/month
- Plus: $69/month
When's best to use Re:Amaze?
Re:Amaze is ideal for smaller businesses seeking an all-in-one customer messaging platform with advanced automation and analytics capabilities.
- Live Chat with HelpDesk
Live Chat With Help Desk lives up to its straightforward name, as it offers a simple setup and user-friendly interface. The platform boasts a wide range of integrations including Mailchimp and WhatsApp. With mobile access, customer conversations are automatically synchronized across devices, enabling you to provide real-time support from anywhere.
One of the standout features of LiveChat is its exceptional customization options. You can design chat widgets using your brands' colors, you can utilize custom AI chatbot automations and forms to qualify leads, and even showcase products through visually stunning chat-based cards.
Live Chat With Help Desk offers robust features and functionalities that enhance customer interactions, streamline support processes, and ultimately contribute to the success of your store.
Live Chat Pricing
- Free trial: 14 Days
- Starter: $19/month
- Team: $39/month
- Business: $59/month
When's best to use Live Chat?
Live Chat with HelpDesk is suitable for businesses focused on proactive customer engagement and ticket management integration.
What is the best live chat app for Shopify?
The choice of the best live chat app for your Shopify store depends on your specific business needs, budget, and desired features.
Integrating a live chat app into your Shopify store can significantly improve your customer support and enhance the overall shopping experience for your visitors. Consider the features, pricing, and suitability of the top five live chat apps for Shopify that we've discussed and select the one that best aligns with your business requirements and goals in 2023.